The objective of the Patient Rights Unit at our hospital is to ensure the implementation of principles and procedures regarding the auditing, evaluation, and realization of patient rights under equal conditions, without any discrimination. Our unit continues its operations by supporting the continuous, high-quality, and effective provision of healthcare services to patients, while ensuring they are protected against any rights violations.
To safeguard the rights of patients and their relatives and provide solutions to their problems, applications are evaluated by our unit through in-person visits, telephone calls, emails, or via the suggestions and complaints section on our website. For in-person applications, immediate action is taken to resolve the issue at hand. If a formal/legal application is intended, the request is received in writing and processed in accordance with the provisions of the Directive on Patient Rights Practices.
In addition to visiting the Patient Rights Unit within our hospital, you can convey your suggestions, expressions of gratitude, and complaints to us via the suggestion and complaint boxes located on each floor or by filling out the form available on our website.
All patients applying to our hospital have the following rights:
• Right to Benefit from Healthcare Services
Our patients and their relatives receiving healthcare services have the right to benefit from all services without any discrimination based on language, religion, race, or sect. They also hold the right to be informed about the diagnostic and treatment capabilities offered by our hospital and how to access these services.
• Right to Receive Diagnosis and Treatment in Accordance with Medical Requirements and the Right to Consent to Medical Interventions
• Right to Information and Approval
Our patients have the right to be informed about their treatment and to give their approval for any medical intervention after all relevant informed consent forms are provided to them.
• Right to Request Information
Our patients have the right to be informed about the proposed medical interventions, the potential risks or benefits of each intervention, available alternatives, and the consequences of refusing treatment.
• Right to Know, Select, and Change Personnel
Our patients have the right to learn the identities, duties, and titles of the physicians, nurses, and other healthcare staff responsible for their treatment, as well as the right to select and change them.
• Right to Select and Change the Institution and Organization
Our patients have the right to select and evaluate healthcare institutions and organizations, provided that they comply with the procedures and conditions stipulated by the legislation to which they are subject.
• Right to Refuse and Terminate Treatment
Except in cases of legal necessity and provided that the responsibility for any potential negative consequences rests with the patient, patients have the right to refuse or request the termination of a treatment that is planned or currently being administered to them.
• Right to Privacy (Confidentiality)
Our patients have the right to receive services in an environment that respects privacy throughout the entire treatment process. The health status, medical condition, and all personal information of individuals applying to our hospital are protected and kept confidential, even after death.
• Right to Be Treated with Respect
Our patients have the right to undergo examinations and receive treatment in a respectful, compassionate, and welcoming environment where their personal dignity is protected at all times and under all circumstances.
• Right to Request a Consultation (Second Opinion)
Our patients have the right to call a consulting physician regarding diagnosis and treatment. The consulting physician suggests a treatment plan, but the patient's primary physician must approve the procedure.
• Right to Fulfill Religious Obligations and Right to Respect for Human Values
Our patients have the right to freely fulfill their religious obligations, regardless of faith differences, provided it does not hinder their treatment. Patients have the right to be treated with absolute respect in line with all human values.
• Right to Security
Everyone has the right to be secure and to demand security within a healthcare institution.
• Right to Accompaniment and Visitors
Our patients have the right to accept visitors and have an accompanying companion in accordance with the procedures and principles established by our hospital.
• Right to Request the Determination of Priority Order
In cases where services cannot be provided simultaneously due to institutional capacity limits, patients have the right to request that priority order be determined based on objective medical criteria.
• Right to Communication
Provided it can be arranged and paid for, a patient who does not understand the official spoken language has the right to request an interpreter for communication purposes.
• Right to Submit Complaints, Opinions, and Suggestions
Patients have the right to report violations of their rights, voice complaints, and share opinions or suggestions within the scope of the procedures established by the legislation and our hospital.
• Obtaining Consent
Except for medical and legal obligations, patients have the right to approve or reject decisions regarding their treatment after receiving detailed information about the success rate, possible risks, and recovery period challenges of the proposed examinations and therapies.
• Prohibition of Intervention Outside Medical Necessities
Nothing can be done or requested that might lead to death, endanger life, violate bodily integrity, or reduce mental or physical resistance, unless it is for the explicit purpose of diagnosis, treatment, and protection.
• Prohibition of Euthanasia
Euthanasia is strictly prohibited. The right to life cannot be waived under any circumstances or under the pretext of medical necessity. No one's life can be terminated, even upon their own request or the request of another.
For matters regarding patient rights, you can submit an application to the email address info@letoonhospital.com.tr. To contact the Patient Rights Unit by phone, you can reach them at 444 6 112 / Extension: 4100.